Frequently Asked Questions

About Our Products

Are your products suitable for all cats and dogs?

Our products are designed for most everyday cats and dogs of standard sizes. They may not be suitable for very small breeds (such as teacup dogs) or extra-large breeds. If you're unsure, feel free to contact us and we'll help you find the right fit.

Are the materials safe for pets?

Yes. All PetVibe products are made with pet-safe, non-toxic materials. We carefully select each product with your pet's health and safety in mind.

Using Our Products

Which scenarios are your products designed for?

PetVibe products are built around three everyday moments with your pet:

On the go — walks, outings, and travel with your cat or dog
Playtime — interactive play sessions that keep your pet active and happy
Training — simple, positive training moments that strengthen your bond

Can I use the products both indoors and outdoors?

Most of our products are versatile and suitable for both indoor and outdoor use. Check individual product descriptions for specific usage recommendations.

Shipping

Where do you ship to?

We ship internationally. Please check our shipping policy page for a full list of supported regions and estimated delivery times.

How long does delivery take?

Delivery times vary by destination. Please refer to our Shipping Policy for estimated timelines after your order is placed.

Returns & Refunds

What is your return policy?

We want you and your pet to love every purchase. If you're not satisfied, please contact us within 30 days of receiving your order and we'll do our best to make it right. Please refer to our Refund Policy for full details.