Refund Policy

At PetVibe, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept return requests within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase

Items that are damaged, used, or not in their original packaging may not be eligible for a full refund.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Downloadable or digital products
• Items purchased during promotional events (unless faulty)

How to Start a Return

To initiate a return, please contact us with:

• Your order number
• The item(s) you wish to return
• The reason for your return

Our team will respond within 2 business days with instructions on how to proceed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Please note that original shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you received a damaged or defective item, we'll gladly send a replacement. Please contact us within 7 days of receiving your order and include a photo of the damage or defect.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please check with your bank or payment provider first, as processing times may vary. If you still have not received it, please contact us and we'll look into it.

Last updated: October 2026