Shipping Policy

Thank you for shopping with PetVibe! We're committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation once your order has been dispatched.

Shipping Destinations

We ship internationally to most countries worldwide. If you are unsure whether we ship to your location, please contact us before placing your order.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout:

United States & Canada: 7–15 business days
United Kingdom & Europe: 7–15 business days
Australia & New Zealand: 10–20 business days
Other regions: 10–25 business days

Please note that these are estimates and actual delivery times may vary due to customs clearance, carrier delays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We may offer free shipping promotions from time to time — check our website for current offers.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to be updated by the carrier.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes levied by your country. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information.